TfL Shop Customer Service & Help
Need help? Please browse our range of frequently asked questions to find help with common questions asked by our customers.
Still can't find the answer to your question? Please send us an email using our contact form - or call us on 0800 952 0089 our team are here Monday to Friday from 9am to 5:30pm (Excluding Bank Holidays).
Using the TfL Shop
When I click Checkout I am returned to the customer area, how can I complete my purchase?
This is often caused by missing some information from your personal details. From the Customer Area screen:
- Click “Edit Details” and check that you have entered your First name and Last name, and selected an option from the Title List, e.g., Mr, Mrs, Miss. Save your changes.
- Click “Edit Address” and ensure we have your full address, postcode and phone number. Save your changes.
You should now be able to complete your purchase.
Visitor Oyster Cards and Travel Cards
Help with your order
Do you offer a tracking number for deliveries?
We send all our orders by First Class Royal Mail – tracking is not available on this service.
We send orders to your country and your local postal service then handles delivery. As such we are not able to offer tracking services on parcels.
My order hasn’t arrived
If your order has been posted please allow 15 days for delivery (UK) or 25 days (International). In the meantime:
- Please check with your neighbours, they may have taken the parcel in for you.
- Please check with your local Royal Mail collection office, they may be holding the parcel for collection if the postman couldn’t deliver.
If you have tried all the above please use our contact form to let us know and we will be able to help.
Transport for London Questions